Three weeks ago I have ordered the Oracle Database Backup Service. The registration via shop.oracle.com was easy, minutes later after I have entered my credit card details and pressed the submit button, I got the login information via email and Oracle has given me a new CSI number.
Some time later I took a look in My Oracle Support, my new CSI was added but in state PENDING.
Now I clicked on the button to Request Access. This message cames up, this is the normal procedure when you buy a product at at Oracle and when you get a new CSI. I clicked on Accept Responsability.
Afterwards the button below has changed to Request Access.
And now I am administrator of the CSI, the status is now Approved.
After a fresh login, the main page has changed in my My Oracle Support dashboard, in the top right corner now I can change to another dashboard to open service requests for cloud products.
And this is the new Oracle Cloud Support dashboard