Since a few weeks, the online connection in Oracle Enterprise Manager EM13c to My Oracle Support was broken. This resulted in errors like Error occurred when sending request to My Oracle Support, for example when you tried to set the My Oracle Support credentials in a fresh EM13c setup. Existing configurations were not able to get newest patch information anymore. Oracle has documented it in the note Recent Changes to MOS will Disable Enterprise Manager Online Connections (Doc ID 2664002.1).
Screenshot when trying to set MOS credentials in a new EM13c RU4 setup:
Now there is a fix available for all current EM 13 releases, RU included. For more details see Patch Now Available For Recent Changes to MOS That Disabled Enterprise Manager Online Connections (Doc ID 2678494.1). Here is the installation of the patch for an Oracle Enterprise Manager EM13c Release 4 RU2 without using a property file (optional). The patch is transferred to target OMS server and extracted in directory /u01/app/oracle/stage/31233849.
oracle@kestenholz:/u01/app/oracle/stage/ [em13cr4] ll total 424 drwxr-xr-x 3 oracle oinstall 92 Jul 12 23:00 . drwxr-xr-x. 13 oracle dba 4096 May 11 13:03 .. drwxr-x--- 4 oracle oinstall 76 Jun 22 22:10 31233849 -rw-rw-r-- 1 oracle oinstall 3092 Jul 6 17:24 PatchSearch.xml -rw-r--r-- 1 oracle oinstall 425127 Jul 12 23:00 p31233849_13400200531Bundle_Generic.zip
Stop OMS
oracle@kestenholz:/u01/app/oracle/stage/ [em13cr4] emctl stop oms
Validate Patch Apply
oracle@kestenholz:/u01/app/oracle/stage/ [em13cr4] cd /u01/app/oracle/stage/31233849 oracle@kestenholz:/u01/app/oracle/stage/31233849/ [em13cr4] $ORACLE_HOME/OMSPatcher/omspatcher apply -analyze OMSPatcher Automation Tool Copyright (c) 2017, Oracle Corporation. All rights reserved. OMSPatcher version : 13.9.4.1.0 OUI version : 13.9.4.0.0 Running from : /u01/app/oracle/product/em13cr4 Log file location : /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/opatch2020-07-12_23-01-08PM_1.log OMSPatcher log file: /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/31233849/omspatcher_2020-07-12_23-01-13PM_analyze.log Please enter OMS weblogic admin server URL(t3s://kestenholz.martinberger.local:7102):> Please enter OMS weblogic admin server username(weblogic):> Please enter OMS weblogic admin server password:> Configuration Validation: Success Running apply prerequisite checks for sub-patch(es) "31233849" and Oracle Home "/u01/app/oracle/product/em13cr4"... Sub-patch(es) "31233849" are successfully analyzed for Oracle Home "/u01/app/oracle/product/em13cr4" Complete Summary ================ All log file names referenced below can be accessed from the directory "/u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/2020-07-12_23-01-08PM_SystemPatch_31233849_1" Prerequisites analysis summary: ------------------------------- The following sub-patch(es) are applicable: Featureset Sub-patches Log file ---------- ----------- -------- oracle.sysman.top.oms 31233849 31233849_opatch2020-07-12_23-01-13PM_1.log Log file location: /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/31233849/omspatcher_2020-07-12_23-01-13PM_analyze.log OMSPatcher succeeded.
Patch Apply
oracle@kestenholz:/u01/app/oracle/stage/31233849/ [em13cr4] $ORACLE_HOME/OMSPatcher/omspatcher apply OMSPatcher Automation Tool Copyright (c) 2017, Oracle Corporation. All rights reserved. OMSPatcher version : 13.9.4.1.0 OUI version : 13.9.4.0.0 Running from : /u01/app/oracle/product/em13cr4 Log file location : /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/opatch2020-07-12_23-03-23PM_1.log OMSPatcher log file: /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/31233849/omspatcher_2020-07-12_23-03-27PM_deploy.log Please enter OMS weblogic admin server URL(t3s://kestenholz.martinberger.local:7102):> Please enter OMS weblogic admin server username(weblogic):> Please enter OMS weblogic admin server password:> Configuration Validation: Success Running apply prerequisite checks for sub-patch(es) "31233849" and Oracle Home "/u01/app/oracle/product/em13cr4"... Sub-patch(es) "31233849" are successfully analyzed for Oracle Home "/u01/app/oracle/product/em13cr4" To continue, OMSPatcher will do the following: [Patch and deploy artifacts] : Apply sub-patch(es) [ 31233849 ] Apply RCU artifact with patch "/u01/app/oracle/product/em13cr4/.omspatcher_storage/31233849_Jun_22_2020_22_08_35/original_patch"; Register MRS artifact "omsPropertyDef" Do you want to proceed? [y|n] y User Responded with: Y Applying sub-patch(es) "31233849" Please monitor log file: /u01/app/oracle/product/em13cr4/cfgtoollogs/opatch/opatch2020-07-12_23-03-27PM_1.log Updating repository with RCU reference file "/u01/app/oracle/product/em13cr4/.omspatcher_storage/31233849_Jun_22_2020_22_08_35/original_patch" Registering service "omsPropertyDef" with register file "/u01/app/oracle/product/em13cr4/sysman/metadata/omsProperties/definition/MosOMSPropDefinition.xml" for plugin id as "core"... Please monitor log file: /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/2020-07-12_23-03-23PM_SystemPatch_31233849_1/emctl_register_omsPropertyDef_2020-07-12_23-06-34PM.log Complete Summary ================ All log file names referenced below can be accessed from the directory "/u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/2020-07-12_23-03-23PM_SystemPatch_31233849_1" Patching summary: ----------------- Binaries of the following sub-patch(es) have been applied successfully: Featureset Sub-patches Log file ---------- ----------- -------- oracle.sysman.top.oms_13.4.0.0.0 31233849 31233849_opatch2020-07-12_23-03-27PM_1.log Deployment summary: ------------------- The following artifact(s) have been successfully deployed: Artifacts Log file --------- -------- SQL rcu_applypatch_original_patch_2020-07-12_23-06-16PM.log MRS-omsPropertyDef emctl_register_omsPropertyDef_2020-07-12_23-06-34PM.log Log file location: /u01/app/oracle/product/em13cr4/cfgtoollogs/omspatcher/31233849/omspatcher_2020-07-12_23-03-27PM_deploy.log OMSPatcher succeeded.
Start OMS
oracle@kestenholz:/u01/app/oracle/stage/31233849/ [em13cr4] emctl start oms Oracle Enterprise Manager Cloud Control 13c Release 4 Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved. Starting Oracle Management Server... WebTier Successfully Started Oracle Management Server Successfully Started Oracle Management Server is Up JVMD Engine is Up
New try to set My Oracle Support Credentials – MOS is back!
Et voilà
MOS is back, take care if you use a proxy or a firewall – a new URL has to be whitelisted: https://oauth-e.oracle.com !